1. Quotation
Quotes & Additional Charges
Unless otherwise stated, all quotes provided by Quickvan are fixed prices based on the information you provide.If you complete and submit a survey form, the quoted price applies only to the items listed in that form. Any additional items not specified or agreed upon in writing may incur extra charges. Additional charges are at Quickvan’s discretion and reflect the need for extra time, labour, or resources.Quotes are subject to VAT at the standard rate of 23%.If the quote is based on an hourly rate, time is calculated from the crew’s arrival at the collection address to the completion of unloading. Time is rounded up to the nearest half-hour.For properties not previously inspected by us, any estimate given is non-binding and subject to revision based on actual conditions and the time required.Circumstances Where Quotes May Be Adjusted
We reserve the right to adjust quotes in the following circumstances:a) Delivery or collection involves additional floors not agreed upon at the time of booking.b) Additional services or extra goods not previously declared are involved.c) Access issues require special equipment or extended carrying distances (e.g. beyond 20 metres from our vehicle).d) We incur parking charges, fines (unless unreasonable), or other costs on your behalf.e) Delays or issues occur outside our reasonable control.You are responsible for any adjusted charges arising under these circumstances.2. Work Not Included in Standard Quote
The following services are not included unless specifically agreed in writing and may incur additional charges:
a) Disassembling or assembling furniture.
b) Disconnecting or reconnecting appliances or electrical fittings.
c) Removing or laying fitted carpets or flooring.
d) Handling storage heaters unless already dismantled.
e) Retrieving items from lofts without safe, accessible stairs and adequate lighting.
f) Moving plants unless prearranged.
g) Moving or storing items excluded under Clause 4.
3. Customer Responsibilities
You are responsible for:
a) Declaring the value of all goods being moved and/or stored.
b) Arranging insurance for goods unless Quickvan has agreed to handle protection.
c) Securing any permits or legal paperwork required.
d) Being present or represented throughout the move.
e) Ensuring nothing is left behind or removed by mistake.
f) Arranging security for goods left in unattended premises.
g) Preparing and stabilising electronic devices before transport.
h) Defrosting and cleaning refrigerators/freezers in advance.
i) Providing us with an up-to-date correspondence address.
4. Prohibited Goods
We do not accept responsibility for the removal or storage of the following unless specifically agreed in writing:
a) Valuables, including jewellery, watches, cash, collectibles, and similar items.
b) Hazardous items such as gas cylinders, paint, aerosols, firearms, or ammunition.
c) Illegal, stolen, or prohibited goods.
d) Controlled substances.
e) Infestable items or live plants (for storage).
f) Perishable items, including food or liquids.
g) Animals or pets of any kind.
h) Items requiring special export/import licences.
We accept no liability for loss or damage of any such items submitted without our knowledge.
You agree to indemnify Quickvan for any resulting claims or costs.
We reserve the right to dispose of items listed under 4(b)–(f) without notice.
5. Ownership of Goods
By entering into this agreement, you confirm that:
a) You own all goods to be moved or stored; or
b) You have full authority from the owner(s) to proceed, and they are aware of and agree to these terms.
You are liable for any claims arising from incorrect ownership declarations.
6. Cancellations and Postponements
If you cancel or delay your move, the following charges may apply:
a) More than 7 working days’ notice: No charge.
b) Less than 7 working days’ notice: Up to 30% of the removal cost.
c) Less than 3 working days’ notice: 60% of the removal cost.
7. Payment Terms
Unless agreed otherwise:a) Full payment is due on delivery (or on arrival at our storage facility), by cash or bank transfer.b) You may not withhold payment unless we breach our agreement.c) Overdue payments will incur interest at 4% above the Central Bank base rate.d) Goods held in storage will not be released until all balances are cleared in full.8. Liability for Loss or Damage
a) Our liability is limited to €100 per item for loss or damage unless otherwise agreed in writing.b) We may choose to repair or replace damaged items. We are not liable for any depreciation in value.c) Upon receiving a detailed inventory and written request, we may extend liability to the declared value for an additional fee. You may also use your own insurance and must notify us if you do so.d) We are not liable for damage due to fire, terrorism, natural disasters, wear and tear, infestation, or perishable items, items packed by you, mechanical faults without external damage, and excluded items not declared and accepted by us.e) We are only liable for damage caused by our negligence under consumer law.f) No Quickvan employee is individually liable unless acting outside their official duties.g) Goods from IKEA are excluded from our liability even with goods-in-transit insurance.9. International Removals
a) For moves outside Ireland or the UK, we only accept liability for goods under our control and proven negligence.b) If a third-party carrier (e.g. shipping or air freight) is used, their terms apply.c) You are responsible for arranging adequate insurance coverage for international shipments.d) We are not liable for customs seizures or governmental actions.e) International delivery dates are estimates and not guaranteed unless explicitly agreed.10. Claims Process
a) Check goods upon delivery and notify us of any loss or damage within 72 hours.b) All claims must be submitted in writing within 7 days.c) These timeframes are essential to the contract.d) You may request more time, which will not be unreasonably refused.11. Delays in Transit
a) We are not liable for delays unless caused by our negligence.b) If we cannot deliver due to no fault of our own, we may place items into storage. Our obligation ends once items are stored, and you will be responsible for related costs.12. Damage to Property (Non-Goods)
a) We are only liable for damage to your property (not items being moved) if caused by negligence.b) If we advise against moving an item and you instruct us to proceed, we are not liable for resulting damage.c) Any such damage must be reported on the delivery note at the time.13. Right to Withhold Goods
We may hold or dispose of goods if any payments are outstanding. You are liable for all related charges, including storage and administrative fees.14. Subcontracting
We may subcontract all or part of your move. These terms still apply in full regardless of the subcontractor used.15. Extra Charges
Unforeseen delays beyond our control (e.g. key handovers) are chargeable.Example rates:
- €80/hour for 2 men and 1 van (during standard hours).
- +€30/hour for each additional crew member.
- After hours: €100/hour for 2 men, +€40/hour per additional crew member.
If keys are not received by 2:30 PM, we may move contents into storage or make alternative arrangements without incurring liability.
16. Delivery Route and Method
a) We reserve the right to decide the delivery route.
b) We may carry other customers’ goods on the same vehicle unless stated otherwise in your quote.
17. Advice and Information
All advice is offered in good faith and intended solely for you, the customer.18. Governing Law
These terms are governed by the laws of Ireland.Additional Terms for Storage Services
19. Forwarding Address
You must provide a current contact address and update it as needed. We will consider written notices received 7 days after posting. If we cannot contact you, we may issue public notices via newspaper.20. Inventory
Any list or receipt we provide is assumed correct unless you notify us of errors within 7 days.21. Storage Rate Adjustments
Storage charges may be updated periodically. You will receive 28 days’ written notice of any increases.22. Disposal of Goods
We may require you to collect your goods with 28 days’ notice. If payment remains unpaid, we may dispose of the goods. Sale or disposal costs will be deducted from the proceeds, and any surplus will be refunded.23. Contract Termination
We may terminate this contract with 3 months’ written notice if your account is up to date.You must give at least 14 days’ notice if you wish to end the contract. Early collection may be arranged if all charges are paid in full.24. Customer Collection
If you choose to collect goods yourself, we may charge a handout fee.
Our liability ends once the goods are handed over.
